Tenants’ FAQs

Do you charge a letting agent’s fee?

We do not charge tenants any fees to take a property and only charge landlords a letting fee for our services.

Why do I need to be referenced?

Tenant referencing allows landlords to ensure that you are a good match for living in the rented property. Primarily, landlords want to know that you can afford to pay rent and look after the property. Therefore, they will run credit checks and get references from previous landlords and employers.

What is a guarantor?

A guarantor is a trusted person who will cover your rent payments if you can’t pay. Having a guarantor before negotiating with the landlord or letting agent can help you secure the property. But it’s important to remember that your guarantor must also be referenced, be UK based and a homeowner.

How does a holding deposit work?

A holding deposit is a fee to secure the property you hope to rent and is equivalent to one week’s rent. The deposit is paid up-front and if all proceeds satisfactorily, is put towards the first month’s rent or security deposit.

Am I liable for the council tax and utilities?

Tenants are typically responsible for paying utility bills and council tax. The tenancy agreement should clearly state bills for which you are liable. In some cases, a landlord could decide to include all bills in the monthly rent payment. In this case, it’s the landlord’s responsibility to pay the bills.

What is an inspection?

Landlords have the right to inspect the rented property to check its condition and state of repair. However, the letting agent or property owner must give you at least 24 hours’ written notice and conduct it at a reasonable time of day. The agent will check for repair and maintenance issues and living conditions.

Can I give notice whenever I like?

You generally can’t give notice whenever you like when you want to end a tenancy. However, the amount of notice you give depends on the tenancy agreement.

With a fixed-term tenancy, there could be a break clause. However, if there is no break clause, you must stay for the length of the fixed term tenancy.

For a periodic tenancy — running from week to week — you typically must give at least four weeks’ notice to end the tenancy.

Who is responsible for maintaining the property?

Both landlord and tenant are responsible for maintaining a rented property. However, their responsibilities differ. Landlords must ensure the property is habitable, safe, structurally sound and that all utilities are available. Tenants usually must keep the property clean, use appliances correctly and prevent damage to the property.

I’m not happy with the inventory, it doesn’t seem accurate. What do I do?

If the tenancy inventory seems inaccurate, you should report this to the letting agent within seven days of receiving the report. You should provide evidence as to why you claim the inventory isn’t accurate. Additionally, you should inform the agency about property damage not included in the report.

What if I can’t pay my rent?

You should talk to the letting agency or landlord as soon as you realise you can’t pay rent. Getting in arrears with rent can lead to eviction, especially if you have been late with rent before. In many cases, the landlord could arrange a repayment plan to avoid eviction. It is also a good idea to visit your local citizen’s advice bureau.

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